INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are Organic Cosmetics products tested on animals?

None of the Organic Cosmetics brands don’t test any of their products or any ingredients on animals! Moreover, our suppliers must confirm in writing that the products have been manufactured without testing on animals.

How does Organic Cosmetics keep its prices so low?

Organic Cosmetics values quality. It is a well-known fact that a large part of the prices of cosmetics is formed by large investments in advertising. Our brands prefer to spend more funds on improving the ingredients of cosmetics and optimizing the cost of the product. This allows us to invest in the development of high-quality products and keep our prices low.

How do I know about different promotions on Organic Cosmetics website?

You can sign up for emails at the bottom of the site and you’ll be the first to know about our new products, offers and discounts.

Do you ship outside of the US?

At this time, orgcosmetics.com ships within the US only.

How long does it take to delivery?

Order processing time is approximately 1-2 working days. (Delivery time will be 3-7 working days excluding order processing time).

How do I track my order?

Once your order is carefully packed and shipped, you will be emailed the status of your order. If you have any problems please contact us via info@orgcosmetics.com and we will give you full information about the order.

How can I update or cancel my order?

If you’d like to cancel or edit your order, please contact us as soon as possible by sending all required information to info@orgcosmetics.com. We will do everything possible to make the changes requested but please be aware that once an order has begun processing, it is unable to be changed or cancelled.

I’ve received my order but I have additional questions. How can I contact you?

You can contact via email info@orgcosmetics.com or call +18884962906 for assistance. Please know that our working days are Monday – Friday 9am – 5pm ET. We respond to emails on Saturday and Sunday within 24-48 hours.

Where is Organic Cosmetics sold?

Orgcosmetics.com is the official online distributor for such brands as Kinpur, Artulano, Swizon, Lorelis Labs, Arvesa, Lariolla. Orgcosmetics.com is now available in U.S.

What forms of payment do you accept?

Orgcosmetics.com accepts Visa, MasterCard, American Express, Discover, JCB and Diner’s Club.

What if the item I want is out of stock?

During our sales, products are sold out fast! But don’t worry. If the product you’re looking for is out of stock, contact us and we provide you with actual information about the product. Moreover, we always update the status of the product on our site!

Are your products gluten/nut - free?

Many of our products do not contain gluten, however we produce and store all of our products within the same facilities. As a warning for those who suffer from extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable) and our website product pages. please check the ingredients list carefully before using.

Are your products fragrance-free?

Scent is very important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.